Recently I read the article of The laws of identity. This article helps me a lot to understand the technical knowledge and limitation in terms of dealing with identity system issues.
Here is some finding I consider very useful for my project:
“Enterprises see their relationship with customers and employees as key assets, and are fiercely protective of them.” Relationship between customers and online service providers is an important concept I need to pay attention in my project. Because enterprises regards it as key assets therefore it’s hard to ask them to share relationships and collaborate with other services. And from the user’s point of view, creating a new account means they choose to build a new relationship with other services and the later account maintain or abandon shows the change and how people deal with this kind of relationship.
User control is regarded as one of the most key requirements of identity by the author.
Unifying identity metasystem is also an important concept in this article. The author said “we need a way to surface information through a unified user experience that allows individuals and organizations to select appropriate identity providers and features as they go about their daily activities.” This kind of selection of appropriate identity elements is what I’m interested in my project.
- Consistent experience across contexts
This is one of the seven laws of identity and this part is one of the most useful parts I get from the article because it relates a lot to my project, which discusses a lot of how to help people better manage their online identities across different online platforms. The author said “The unifying identity metasystem must guarantee its users a simple, consistent experience while enabling separation of contexts through multiple operators and technologies.” And in this part the author offered six contextual identity choices as example (Browsing, personal, community, professional, credit card, citizen), which could be used as categories in the new service I would like to create in this project. The author also mentioned very meaningful advice that we need to “make digital identities into “things” the user can see on the desktop, add and delete, select and share”, and that corresponds my goal to transfer intangible online identities into tangible to let the users see their online identities in a holistic way.